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Questions about a passport holder, a family organizer or an order you are planning? This page explains what to send us and which page answers what, so you get a useful reply the first time.
Before you write
Passlunea is a travel-document organizer shop: passport covers, family multi-passport wallets, neck and belt pouches, crossbody and wristlet wallets, RFID-mention card and document wallets, AirTag-ready and lockable cases, and novelty or color covers. Most pre-purchase questions are answered faster on the Frequently Asked Questions / Help Center page, which covers what fits in a passport wallet, family versus single organizers, what RFID wording means, neck pouch versus money belt, AirTag slots, materials and care.
Delivery questions belong on the Shipping Policy page, and return questions on the Returns and Refunds Policy page.
What to include in your message
- Product questions: the product name and SKU exactly as shown on the product page, plus the form you are considering (cover, family organizer, neck pouch, crossbody, RFID wallet, AirTag-ready case). Tell us how many passports and cards you carry and whether you want hands-free carry.
- Order questions: the order reference, the email used at checkout, and the item names. If you have not ordered yet, say so — we will not look for an order that does not exist.
- Address questions: the order reference and the full address as entered, so it can be compared without guessing.
- Delivery questions: the order reference, the dispatch date if you have one, and the tracking number if one was issued.
- Damage questions: the order reference, the SKU, and clear photos of the item and its packaging. Photos let us see the actual condition rather than a description of it.
- Return questions: the order reference, the SKU, the reason category, and whether the item is unused and in its original packaging.
Email status
The address [email protected] is planned for this shop but is not confirmed active. Payment and support email have not yet been confirmed as operational. Please do not send personal documents, passport numbers or payment details to any address until an active support channel is confirmed and published here.
When a mailbox is confirmed, this page will say so directly, and the same address will appear in the site footer.
Which page answers what
| Your question | Go to |
|---|---|
| Which form suits my trip? | Buying Guide |
| What fits in a passport wallet? | FAQ / Help Center |
| Leather, PU, nylon or canvas care | Materials & Care |
| Delivery regions, fees and times | Shipping Policy |
| Return conditions and steps | Returns and Refunds Policy |
| Cancelling or exchanging | Cancellation and Exchange Policy |
| Payment methods and USD display | Payment Policy |
| How data is handled | Privacy Policy |