Policies
Returns and Refunds Policy
How a return request for a passport wallet, family organizer or travel pouch is described, what information is needed, and how inspection and refunds are handled. No return window is stated here because none has been confirmed.
Current status
Return conditions and refund timing have not yet been confirmed.
What is not yet confirmed
- Return window: how many days after delivery a request may be made, and when the window starts.
- Condition rules: whether opened packaging is acceptable, and how used or marked items are treated.
- Return shipping cost: who pays for the return label and whether original shipping is refunded.
- Refund timing: how long inspection takes and how long a refund takes to appear after it is initiated.
- Non-returnable items: whether any categories are excluded.
These will be published only when confirmed. Until then, please do not assume a window or a cost from another store.
Reason categories
When you write, name the category that fits best. It helps route the request correctly:
- Changed mind: the form or color is not what you expected.
- Wrong form chosen: for example a single cover instead of a family organizer, or a neck pouch instead of a crossbody wallet.
- Not as described: the item differs from the product page in a way that matters.
- Damaged on arrival: the item or its packaging arrived damaged.
- Wrong item received: the SKU delivered does not match the order.
- Faulty: a closure, strap, zipper or card slot does not work as it should.
Information needed to start a request
- The order reference and the email used at checkout.
- The product name and SKU exactly as shown on the product page.
- The reason category from the list above.
- Whether the item is unused and in its original packaging.
- For damage or wrong-item cases, clear photos of the item and the packaging.
Send these through the channel published on Contact Us. The address shown there is planned and not yet confirmed active, so please wait for an active channel before sending anything.
Inspection and refund steps
- You send the request with the information above.
- We confirm whether the item is eligible under the conditions in force at that time.
- If eligible, you receive return instructions and, where applicable, a return address.
- The item is inspected on arrival for condition and completeness.
- A refund is initiated to the original payment method. Initiation is not the same as arrival: the time for the refund to appear depends on the payment provider and your bank.
Inspection may reduce or decline a refund where an item has been used, marked or damaged after delivery, subject to the confirmed conditions.