Privacy Policy

This policy explains what information Passlunea may collect when you browse or contact us, why it is used, and how to make a request.

Information we may collect

Depending on how you use the site, we may collect:

  • Information you send us. If you contact us about a product, an order, a delivery, or a return, we receive what you include, such as your name, email address, order number, and message.
  • Browsing information. Basic technical data such as pages viewed and the device or browser type may be recorded by the site or its hosting provider to keep the site working and to understand which products are useful.
  • Cart and search data. In this preview, search terms and cart contents are handled in your browser. They are not sent to a payment system.

We do not ask for payment card details on this site, and the preview does not collect them.

Why we use it

We use information to answer your questions, to help with product selection and after-sales support, to keep the site secure and working, and to improve the catalog and guides. We do not sell your personal information. We do not use it for automated decisions that affect you.

Sharing

We may share information with service providers that help run the site, such as hosting or email providers, only as needed for those services. If a payment provider such as PayPal is used when the store goes live, payment details are handled by that provider under its own privacy terms. We may also disclose information if required by law.

Cookies and similar technologies

The site may use cookies or local storage for basic functions such as remembering a cart or search state. For the categories used and how to control them, see our Cookie Policy.

Retention and security

We keep information only as long as needed for the purpose it was collected, or as required by law. We take reasonable steps to protect it, but no method of transmission or storage is completely secure. Please avoid sending sensitive information such as full card numbers in a message.

Your requests

You may ask to see, correct, or delete the personal information we hold about you, or ask us to stop contacting you. Use the details on our Contact Us page. The address [email protected] is planned but not confirmed active, so check that page for the current channel. We may need to confirm your identity before acting on a request.

Changes and related pages

We may update this policy as the store develops. The date of the latest version will be shown here when confirmed. See also our Terms of Service, Payment Policy, and Frequently Asked Questions / Help Center.