Payment Policy

Payment information for Passlunea passport wallets and travel document organizers.

Currency and tax display

Prices on this site are shown in US dollars (USD). Tax treatment is not yet confirmed, so this page makes no claim about whether tax applies or how it would be shown. The reference prices you see come from the product catalog and are marked as reference prices, not verified retail prices. They may change before the store opens for real orders.

Planned payment method

Accepted payment methods and their conditions have not yet been confirmed.

If a third-party payment provider is used once the store goes live, any buyer protection would be governed by that provider's own official terms. Please read those terms on the provider's website before paying, because the coverage and conditions are set by the provider, not by Passlunea.

If a payment fails

If a payment does not go through, first check that your payment account is in good standing and that the billing details match. A failed payment usually means no order was created. Do not retry many times in a row; instead, wait a moment and try once more, or contact us with the time of the attempt and the items in your cart. We will help you confirm whether an order exists.

If you think you were charged twice

Duplicate charges can happen when a page is refreshed during payment. If you believe you were charged more than once, contact us with the date, the amount, and any PayPal transaction reference. We will look into it with you. Because this preview does not process payments, any real charge would come through whichever payment provider is eventually used, and that provider's dispute process may also apply.

Order confirmation

An order should only be treated as placed when you receive a written confirmation. In this preview, the cart and checkout pages are labeled as previews and will not create an order. When real ordering is enabled, the confirmation email and the order number will be the record to keep.

For delivery questions, see the Shipping Policy. For changes after ordering, see the Cancellation and Exchange Policy and the Returns and Refunds Policy. For general help, visit the Frequently Asked Questions / Help Center or Contact Us. Our Terms of Service also cover site use and orders.