Cancellation and Exchange Policy

What is confirmed and what is not

Passlunea is a travel-document organizer shop. The catalog includes passport covers, family multi-passport wallets, neck, belt and hidden pouches, crossbody and wristlet wallets, RFID-mention card and document wallets, AirTag-ready and lockable cases, and novelty or color covers. That product range is confirmed. What is not yet confirmed for this store includes the cancellation cut-off, the exchange window, who pays return shipping, and the exact warehouse or fulfillment process. We will not state those as fixed rules here. When they are confirmed, this page will be updated, and the confirmed terms will apply from that date.

Because of this, treat every cancellation or exchange as a request we will review. We would rather tell you honestly that a change may not be possible than promise something the store cannot yet deliver.

Before dispatch: cancellation requests

If you have just placed an order and it has not yet been dispatched, contact us as soon as possible. Include your order number, the item name or SKU, and a short note saying you want to cancel. If the order can still be stopped before it leaves, we will confirm the cancellation in writing. If it has already been handed to a carrier, cancellation is no longer possible and the order becomes a return question instead.

Please do not assume a cancellation is accepted until you receive a written confirmation from us. Sending a request is the first step; the confirmation is what counts.

After dispatch: what to do instead

Once an order is on its way, the practical path is usually to receive it and then request a return under our Returns and Refunds Policy. That policy explains the reason categories, the condition we ask items to be in, and the information we need. If you would prefer a different item, such as swapping a single passport cover for a family organizer, tell us in the same message and we will explain whether an exchange can be arranged.

Exchange requests

An exchange means returning one item and receiving another. Common reasons include choosing the wrong form, such as a neck pouch when a crossbody wallet would suit you better, or ordering a color that does not match what you expected. In your request, include:

• Your order number and the SKU of the item you have.
• The SKU or product name you would like instead.
• A short reason for the change.
• Photos if the item arrived damaged or is not what you ordered.

We will reply with the next steps. Any price difference between items, and any shipping cost for the exchange, will be explained before you send anything back. We do not offer combination discounts or bundle pricing.

Items that arrived damaged or incorrect

If a passport wallet or organizer arrives damaged, or you received a different item from the one you ordered, contact us before using it. Keep the packaging and take clear photos of the item and the outer box. These help us understand what happened. Do not send the item back until we have confirmed the return address and method in writing.

How to reach us

Use the details on our Contact Us page. The address [email protected] is planned but not confirmed active, so please check the Contact Us page for the current channel before relying on it. For general questions about orders and delivery, see the Shipping Policy and the Frequently Asked Questions / Help Center.