Policies
Shipping Policy
This page explains how shipping will be described for Passlunea passport wallets and travel document organizers, and states honestly which details are not yet confirmed.
Current status of this shop
Shipping regions, fees and delivery times have not yet been confirmed.
What is not yet confirmed
To avoid misleading you, we are listing the shipping facts that have not been verified for this shop. None of these should be assumed from another store:
- Destination regions: which countries and territories can be served.
- Shipping fees: flat, calculated or free-shipping thresholds, and whether duties or import taxes apply.
- Processing time: how long an order takes to leave the warehouse after payment clears.
- Transit time: how long delivery takes once dispatched, and whether it varies by region.
- Carriers and tracking: which carriers are used and whether tracking is always issued.
- Restricted destinations: any address types or regions that cannot be served.
These will be published here only after they are confirmed. Until then, treat any figure you see elsewhere as unverified.
How to ask about a specific delivery
When shipping details are confirmed, the fastest way to get an answer about one order is to include the order reference, the item names and SKUs, and the delivery country and postcode. For a passport wallet or family organizer, the parcel is small and flat, so the destination matters more than the item size.
See Contact Us for exactly what to include. The Frequently Asked Questions / Help Center page also covers common delivery questions.
If a parcel is late or arrives damaged
Two situations need different information. If a parcel is late, we need the order reference, the dispatch date and the tracking number so the carrier record can be checked. If a parcel arrives damaged, we need photos of the item and the packaging as well, because the condition has to be seen rather than described.
Damage and short-delivery questions are handled together with returns; read the Returns and Refunds Policy for the reason categories and the information required. Cancellation requests before dispatch are described on the Cancellation and Exchange Policy page.
Address accuracy
Please check the delivery address before confirming any order. A passport cover or neck pouch sent to an old address usually cannot be redirected once dispatched. If an address needs correcting, contact support as early as possible with the order reference and the full corrected address; whether a change is possible depends on whether the parcel has already left, and no change can be guaranteed.